We are company number 08417228 registered in the United Kingdom.
Our Registered office is at Unit 5 Gatwick Metro Centre, Balcombe Road, Horley, Surrey, RH6 9GA.
The law requires us to determine under which of six bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
The categories are as follows:
The basis that we will process your information are given and explained below:
When you create an account whether it be on our website, mobile application, or purchase our service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. The information we will process are the following:
We collect and process this information to ensure we can provide you with our service.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
Through certain actions when otherwise there is no contractual relationship between us, such as when you choose to opt in to our mailing service, you provide consent to us to process information that may be personal.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website or mobile application.
Even if you have given us explicit permission, we do not or ever intend to pass or sell your information onto third parties.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
We would only process your information with legitimate interest on the basis on the following:
Record-keeping for the proper and necessary administration of our business
Responding to unsolicited communication from you to which we believe you would expect a response
We may process your information from one or more from these categories for its intended purpose, if your information does not become relevant under any of these categories we will immediately stop processing your data.
We store some non-identifiable information about your debit and/or credit card payment method only on our mobile application if you so wish. If you do choose to save your card payment method, the card number is tokenised (represented by a random string of characters) and encrypted meaning only our PCI compliant payment processor can process a payment and only if it comes via our systems.
We do not store information about your credit and/or debit card for payments processed through our website.
We store this payment information at your request in order to make repeat purchasing of goods and services easier next time you use our mobile application.
We take the following measures to protect your payment information:
The personal information that we collect when you use any of our services is confidential. We do not or intend to share or sell any of your information.
The only exceptions are as follows:
You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25th May 2018 you will have the following rights:
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
When we receive any requests to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Roadrunners website uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message. We also have a dedicated Firewall security software in place to protect our internal information from the Internet.
We also set the same type of encryption for our mobile application.
How long do we keep your personal information
If you have registered for any of our services, and do not use them for reasonable time we may contact you to see if you still require our services, if this the case we shall offer you the choice to exercise your right to deletion.
However, ultimately it is your choice as to whether you wish to use our website, mobile applications or our service.
If you have any questions or queries relating to our use of your personal information or any other related data protection questions, please contact us at firstname.lastname@example.org or write to us at Data Office, 5 Gatwick Metro Centre, Balcombe Road, Horley, Surrey, RH6 9GA.
Call 01293 780780 to make, view, amend or cancel a booking.
Please email email@example.com for any booking-related enquiry.
Please email firstname.lastname@example.org with general enquiries, requests or compliants.
Roadrunners MECO Ltd
Unit 5 Gatwick Metro Centre