When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address, your mobile telephone number and e-mail address. We'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may need to take the start date and issue number of the card.
We ask you for your telephone number in case we need to contact you urgently regarding your booking.
Once you've booked, we will use your email address to send you a confirmation of your booking and some suggestions as to other things you can do to make your time at the airport easier. We'll need to send your information to the taxi company, so they know you're coming and we may also send it to a company we use to gather information about who books our products so that we can match our service to your needs.
If you enter into a competition, we'll send your details on to the other companies involved, who have their own rules about how to deal with it.
If you subscribe to our mailing list, we may send you general information and details of promotions or offers.
Other than the above, we'll never send your information on to anyone else and we'll never give out your bank details unless we have to by law.
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message. We also have a dedicated Firewall security software in place to protect our internal information from the Internet.
Yes, and we ask you for your permission first. We will primarily send you details of the products we offer. If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service please write to us.
We will only disclose your name and booking details to our partners and suppliers for operational purposes. We will not pass on your details to other companies for their marketing purposes.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Yes, the Roadrunners website uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).
Call 01293 780780 to make, view, amend or cancel a booking.
Please email firstname.lastname@example.org for any booking-related enquiry.
Please email email@example.com with general enquiries, requests or compliants.
Roadrunners MECO Ltd
Unit 5 Gatwick Metro Centre