Frequently Asked Questions

Please click or tap on a question below to view the answer.

Gatwick (South Terminal Collection Point) – Red Kiosk

As you leave the terminal through the arrivals hall follow signs to the exit, this will bring you to a travellator. Use the travellator to leave the terminal. On exiting the terminal you will see the Gatwick Cars concierge desk and bus stops. To your left will be a ramp which leads to the ground floor, to your right will be toilets and the lifts which also take you to the ground floor. Use either of these to make your way down. Once on the ground floor you will come to three lanes of traffic. The first lane is a bus lane. We are unable to pick up from the bus lane due to Airport laws. You will need to cross the first lane of traffic towards a small set of stairs leading down to the second bus lane. This is where you will find the red kiosk - situated in the centre of the bus lane. The driver will pull up here to collect you.


Gatwick (North Terminal Collection Point) – Opposite the Premier Inn

As you leave the terminal through the arrivals hall you should follow the exit signs through the main doors. Once you have left the airport terminal you will come to a bus lane. You will see a smoking area to your left and the travellator (which takes you to the departures hall to your right). You will be required to cross the pedestrian crossing in front of you and continue through that walk way between the two car parks. As you come out of the walkway you will see another lane of traffic. The Sofitel Hotel will be to your right hand side and the Premier Inn will be to your left. You will need to wait opposite the Premier Inn where the driver will pull up and collect you.


Heathrow (All Terminals) – Outside WHSmith

Heathrow regulations no longer allow a basic pickup. Our driver will therefore meet you within the terminal of your arrival. All terminals have an easy to locate WHSmith shop - this is our location of choice. The driver must pay for parking and there is additional time incurred for the service, therefore a mandatory additional cost of £10 is added to your booking but this is generally lower than most Meet and Greet service charges by other operators. We do still ask that you contact us on arrival (i.e. from within the baggage area) to confirm the driver is on their way to meet you.

We ask our customers to contact us on arrival. Doing so ensures the vehicle is sent only when you are ready for collection. This approach ensures there are no additional charges should your flight be delayed.
Simply contact one of our friendly customer service team representatives using any of the contact methods listed on this page. Please have your booking reference number available and we'll be pleased to help.
Yes there is a meet and greet service available but this carries an additional cost. Please contact our customer service team for more details and to obtain a price.
Please use any of the contact details on this page. We love to hear good news and any complaints are logged immediately and dealt with promptly and efficiently according to our Customer Service Policy.
We are operational 24/7 everyday of the year. Our customer service team are available to answer all queries on telephone number 01293 780780 or through any of the other communication channels listed on this page.
On your arrival please call us on 01293 780780 to inform us you are in the baggage hall. Please be sure to have your booking reference to hand. We will advise you of your pick up point and the vehicle will arrive within 10-15 mins ensuring you have enough time to collect your baggage and make your way to the pick up point.
Our dispatch system will automatically send you a SMS message informing you that your car has been dispatched and informing you of the make, model and registration of the vehicle. The SMS message will also include an online tracking link which will show the location of your taxi. Our customer service team are also available on 01293 780780 and will contact you directly in the event of any delays as a result of heavy traffic.
No, this is a dedicated vehicle only for you and will drop you off at your destination.
Your service provider might have fees for sending and receiving SMS/text messages or using your mobile browser to connect to Roadrunners MECO Ltd.

You may receive several SMS texts from Roadrunners MECO Ltd concerning your taxi booking. Initially these texts will be to keep you informed as to the status of your booking (i.e. when the taxi is dispatched or the driver is waiting at the designated pick-up point).

Roadrunners MECO Ltd will not charge you for receiving any text message. However, you may see usage charges from your service provider if you respond to any of our messages via SMS text - depending on the type of data/rate plan you are currently on.

For example:
  • If you have an unlimited texting plan, you won't be charged for texts.
  • If your plan only allows a certain number of texts per month, you'll be charged for texts that go over that number, whether or not they came from Roadrunners MECO Ltd.

Contact Details

For urgent bookings

Call 01293 780780 to make, view, amend or cancel a booking.

General booking information

Please email bookings@roadrunnersonline.co.uk for any booking-related enquiry.

For Complaints

Please use the complaint form on our contact page.

General Enquiries

Please email customerservice@roadrunnersonline.co.uk with general enquiries or requests.

Postal address

Roadrunners MECO Ltd
Unit 5 Gatwick Metro Centre
Balcombe Road
Horley
RH6 9GA